Hillewaere's ambition to scale and improve operational efficiency was supported by the implementation of Paperbox' Mailroom solution. This customer story reveals how standardizing processes across multiple offices enabled Hillewaere to streamline mailroom and document workflows, reduce manual tasks, and position themselves for future growth in the insurance market.
Paperbox differentiates itself in the OCR solutions market through speed, flexibility and scalability. Certainly the latter is important to us in rolling out Paperbox across multiple offices.
Hillewaere is a dynamic brokerage firm focused on expanding its operations and increasing efficiency. With mergers and the backing of a private equity partner, Hillewaere is set on consolidating its processes and scaling its business to new heights.
Hillewaere’s ultimate goal? To streamline and standardize operations across all offices, ensuring consistent data handling and process efficiency. This consolidation was crucial for their growth strategy, especially in the competitive insurance market, and was key to maximizing the added value post-mergers.
Hillewaere started by introducing Paperbox at an office known for embracing new technologies and processes. This phase involved setting up and testing standardized workflows, ensuring they met the firm's requirements.
In the next phase, the focus was on rolling out these standardized processes to other offices. This required addressing resistance from some offices, which feared losing control and were concerned about the time needed to implement new procedures. Hillewaere, with Oxygen's assistance, worked diligently to support these offices through change management, ensuring a smooth transition.
With the processes standardized, Hillewaere expanded the use of Paperbox to additional offices. This phase emphasized the significant reduction in manual tasks and improved control over data processing. Claims Managers saw a 90% decrease in manual tasks, highlighting the system's efficiency.
After the implementation of Paperbox, Hillewaere achieved remarkable results. The standardization of processes across their regional offices led to increased operational efficiency and control. Manual tasks were reduced by 90%, freeing up valuable time for employees to focus on more customer-facing activities. The seamless integration of Paperbox in their technology landscape also facilitated smoother office acquisitions and consolidated data handling, positioning Hillewaere for continued growth and success as a fast grower in the insurance market.
