Van Dessel Boosts Efficiency with Future-Proof Tools: handling 70% more volume with the same team

Van Dessel, a major player in Belgian insurance broking, faced challenges with high-maintenance IT tools and increasing pressure on their workforce. By implementing Paperbox, they streamlined their claims and policy admin processes, significantly reducing manual tasks, reducing cost of IT and enhancing overall efficiency. Discover how Van Dessel overcame their operational challenges in this case study.

Working with Paperbox, our central admin team can achieve much more with less. They feel empowered and more in control. That means we can better handle an increasing volume of business, with less mistakes.

Chris Govaerts, COO, Van Dessel

About the client

Client Introduction

Van Dessel is a well-established brokerage firm known for its innovative nature comprehensive services and commitment to excellence. Faced with a competitive job market and the need to support their existing workforce, Van Dessel sought innovative solutions to enhance their operational efficiency and maintain high standards.

Challenge Approach Results

The Challenge

Great communication means more time and profit

Van Dessel’s primary goal was to modernize their tools and processes to reduce errors, improve performance, and alleviate pressure on their pre-handling team. Achieving these objectives was crucial for sustaining their growth and maintaining employee satisfaction in a demanding market.

The Approach

The Smart Mailroom Solution

1 2 3
Step 1

Comprehensive System Overhaul

Van Dessel partnered with Arco, who had previously implemented their old system, to introduce Paperbox. This initial phase involved a complete system replacement, which was well-received with minimal change management required. The focus was on ensuring the new system met the firm's needs without fundamentally altering existing processes.

Step 2

Refining and Expanding the System

In the second phase, the emphasis was on refining the newly implemented system. Although there were no major technical changes, the team welcomed the new processes, which included data enrichment and setting new priorities. This phase primarily targeted claims and policy admin teams to ensure smoother operations.

Step 3

Achieving Operational Efficiency

With the new system in place, Van Dessel experienced significant improvements in operational efficiency. The team could handle more context and complexity, and manual tasks were reduced by 90%, especially in claims management. This phase highlighted the system's ability to future-proof the firm’s operations.

The results

Handling 70% more volume with the same team

Implementing Paperbox enabled Van Dessel to achieve impressive results. The new system drastically increased employee efficiency and satisfaction, leading to shorter turnaround times and reduced errors. The streamlined claims and policy admin processes allowed the team to manage increasing workloads more effectively, relieving pressure on employees and improving job satisfaction. Van Dessel is now better equipped to thrive in a competitive market with a future-proof system that supports their growth.

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