Paperbox | Podcast

Episode 24

What brokers can learn from The Augmented Law Firm: Innovation will happen! [NL]

In this episode our guest is Gilles Mattelin, Co-Founder and CEO of Henchman. Gilles shares his vision on entrepreneurship, his personal leadership style and how he built a strong performance-driven culture at Henchman. He tells us who fits best within this culture and how trust and freedom play a central role. We also discuss the lessons Gilles learned from his experiences with Intuo and Henchman and dive into the future of The Augmented Law Firm. Why did Henchman choose this market? And what can other sectors, such as the insurance industry learn from this approach? Tune in to gain better understanding of how Henchman has shaped the future of law firms with innovation and technology.

Episode 23

Does the broker still have a future: dare to invest and claim your place in the industry [NL] - Interview with Roel Druyts

In this episode of Efficiency engineers, Frederic Stallaert goes into conversation with Roel Druyts, founder and CEO of Hillewaere group and CEO of Christie’s Real Estate Belgium. He is a bussines leader with experience in acquisitions, real estate, growth and business transformation.

Roel shares his view on how technology brings his employees even closer to their customers. He also tells us how strategic partnerships and technology innovation will influence the future of the insurance and real estate sector.

Tune in to gain better understanding how Hillewaere has redefined the future of insurance and luxury real estate based on strategic partnerships, innovation and digital transformation.

Episode 22

The Augmented Insurer: The Insurance sector is evolving enormously [NL] - Interview with Jan Van Autreve

In this episode of Efficiency Engineers, Frederic Stallaert talks with Jan Van Autreve. He is an experienced business leader with expertise in business transformation, growth, mergers and acquisitions. Celebrated CEO of Delta Lioyd Life, NN Insurance Belgium and ParkLane Insight, among others. Jan shares his view on 'The Augmented Insurer' and gives insight in the next generation Insurance Companies where employees, business and customers come together. Tune in to gain better understanding about how the Insurer of today can transform in The Augmented Insurer of the future.

Episode 21

Paperbox CEO: Transformation in the Insurance Industry: The Mailroom is the beating heart

In this episode of Efficiency Engineers, our own CEO Frederic Stallaert switched seats for an exclusive interview. He gives you a look behind the scenes of an Insuretech Start-up. Frederic dives into the world of transformation: in his life as CEO, in Business and in the Insurance Market. Tune in to gain a better understanding about how insuretechs influence change and transformation in the Insurance Industry.

Episode 18

How insurance brokers can win with opperational efficiency

In this episode of Efficieny Engineers, Frederic Stallaert goes into conversion with Helen Burke, COO of Teambase, who has over 12 years of experience in delivering, coordinating and launching insurance digital solutions with insurance brokers globally.

For Helen, technology is more than just a tool, it's a catalyst for human empowerment. She explains why operational efficiency should be a top priority for insurance brokers and how focusing on it helps them win new business, strengthen their USP (unique-selling proposition), and retain long-term client loyalty. Besides that she also answers the following questions: Where is transformation needed most, what is brokers holding back from evolving and what has teambase already proven with their work and solution?

We all know that it is easier to keep and retain clients than find and onboard new ones. Nothing this fact, what must brokers focus on to achieve strong client retention? The answer won't surprise you, as it is hiding in plain sight. Whether you're an insurance broker, a tech enthusiast, or a business leader looking for a different angel, this episode will give you some valuable insights. Don’t miss it and listen now!

Episode 14

How Belfius Insurance Uses AI & Automation to Empower Back-Office Teams

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with Jonas Danau, manager of innovation & robotics at Belfius Insurance, one of the leading insurance carriers in Belgium when it comes to AI, automation and robotics.

Jonas shares his insights and key lessons from projects that drives innovation, including the game-changing project between Belfius Insurance and Paperbox. But innovation isn’t just about technology, it’s about answering the following question: How can you achieve more with the same team, and what role does technology play within this?

Tune in to gain better understanding how Belfius has found the perfect balance between technology, efficiency and customer focus, and how automation and innovation is shaping the future of work.

Episode 13

Hoe Zal De Samenwerking Tussen Makelaar En Machine Evolueren?

In deze aflevering van Efficiency Engineers, gaat Frederic Stallaert in gesprek met Arvid De Coster, CEO en medeoprichter van één van de spannendste insurtechs in Belgie, WeGroup. WeGroup is een verzekerings- en distributieplatform dat het leven van verzekeringsmakelaars, maar ook klanten makkelijker maakt.

Arvid deelt zijn mening over de volgende twee onderwerpen: wat loopt er anno 2023 nog mis in de verzekeringsdistributie en welke rol zal technologie de komende jaren in deze markt spelen. Het is volgens hem belangrijk om de huidige manier van werken in vraag te stellen. Al is het als makelaar echter niet evident om van alles op de hoogte te zijn. Maar als je niet weet wat er aan zit te komen en hoe je hierop dient in te spelen, dan heb je een groot probleem. Ontdek in deze podcast hoe je als makelaar slimmer kan werken met je huidige softwaresystemen, wat je als individu kan doen en welke impact AI en large language model (LLM's) zoals GPT hebben op het leven van een makelaar.

Episode 12

De sleutel tot kwalitatieve groei, de kenmerken van een succesvolle CEO & internationalisering

In deze aflevering van Efficiency Engineers gaat Frederic Stallaert in gesprek met twee masterstudententes Handelswetenschappen, die hun masterproef schrijven over 'De rol van een CEO in een groeiend bedrijf'.

Frederic deelt zijn ervaring en inzichten als CEO van Paperbox en gaat dieper in op onderwerpen zoals de visie achter het bedrijf, de focus op kwalitatieve groei en de eigenschappen van een kwaliteitsvolle CEO. Deze podcast geeft inzicht in de grootste uitdagingen waarmee CEO's momenteel geconfronteerd worden. Bovendien komt ook ter sprake wat de redenen zijn waarom bepaalde start-ups falen en de transitie naar een externe CEO.

Kort samengevat biedt deze aflevering waardevolle lessen voor iedereen die geïnteresseerd is in ondernemerschap, het leiden van groeiende organisaties en zelf aan boord staat van een start-up. Zeker de moeite dus om eens te luisteren, alvast veel luisterplezier!

Episode 10

Levenslang blijven leren, schaalvergroting, en CHAT GPT: De makelaardij anno 2023

In deze aflevering van Efficiency Engineers gaat Frederic Stallaert in gesprek met niemand minder dan Luc Van Antwerpen, CEO van Concordia met meer dan 20 jaar ervaring in de industrie en topexpert in de makelaarsindustrie. Bovendien leidt Luc één van de grootste makelaars in Belgie en een deel van de Ecclesia Group, de grootste verzekeringsmakelaar in Duitsland. Luc benadrukt dat het cruciaal is om op tijd mee te zijn met technologische ontwikkelingen en deelt hoe je van een uitdaging een opportuniteit maakt. Het is duidelijk dat de makelaardij sterk aan het evolueren is, waar zowel de War for Talent als de War for Engagement deel van uitmaken. Wat betekent dit precies en hoe kan je hierop inspelen?, en welke opportuniteit zien we voor de samenwerking met mensen met een afstand tot de arbeidsmarkt (autisme, re-integratie na burn-out etc.)? Niet enkel mensen spelen een cruciale rol in de toekomst van de makelaar, maar ook bepaalde processen en werkwijzen worden opnieuw ontworpen. Luc geeft het voorbeeld van centralisatie van de postkamer en geeft aan welke rol technologie hierin speelt. Wil je hierover meer te weten komen? Beluister dan zeker de volledige aflevering!

Episode 9

De War for Talent in de verzekeringsindustrie: Wat is de rol van AI en technologie?

In deze allereerste Nederlandse aflevering van Efficiency Engineers gaat Frederic Stallaert in gesprek met Chris Govaerts, COO en CIO bij Van Dessel Insurance Brokers. Met meer dan 20 jaar ervaring binnen het bedrijf is Chris verantwoordelijk voor de efficiëntie, innovatie en technologische vooruitgang van de organisatie.

Chris vertelt ons waarom hij voor Paperbox heeft gekozen, deelt zijn visie over hoe technologie en efficiëntie hand in hand gaan, en waarom de implementatie van AI een cruciale rol speelt in de War for Talent. Daarnaast legt hij uit hoe je met hetzelfde team van mensen betere resultaten kan behalen met behulp van AI en technologie. Tot slot wordt er dieper ingegaan op de toekomst van Belgische makelaars, met aandacht voor de grootste uitdagingen in 2023 zoals het toegenomen wettelijk kader, digitalisering en de War for Talent. Waarom is digitalisering zo belangrijk in het makelaarslandschap? En welke rol speelt technologie in het efficiënter beheren van interne processen en klantrelaties? Kom het te weten in de volledige aflevering!

Episode 8

Insurtech Irony: Why Change Isn't Getting Any Faster In Insurance

In this new episode of Efficiency Engineers, Frederic Stallaert goes into conversion with Gari Gono, industry veteran and podcast host.

Gari shares his view on why digital transformation seems to be so elusive in the insurance industry. Based on his wealth of insightful experiences from his career, he uncovers the hidden challenges of viewing transformation solely through a technologist’s lens and how this can become the unexpected roadblock to move digital transformation along. .

In this episode, Gari also captures unfiltered insights into his personal journey as a black professional navigating the corporate world. He reflects on the challenges he has faced while climbing the corporate ladder and discusses how he sparks meaningful conversations about racial diversity in the workplace through his podcast, No Brown in Town. Listen to the full podcast episode!

Episode 7

AI in Insurance: Will Computers Replace Humans Soon?

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with David King, founder of Artificial.io. An organization empowering the next generation insurers by making the complex underwriter process frictionless with one automated platform.

With AI dominating the news in recent months, the insurance industry is no exception to the buzz. But beyond this hype, one crucial question remains: how will mass adoption of AI reshape the future of insurance? David dives into the gamechanging use cases of AI in underwriting, exploring when and how this technology will disrupt traditional systems.

Can human underwriters still outperform AI today? Or has the tipping point already arrived, where machines can fully replace them? Tune in to hear what industry leaders have to say. Listen to the full episode!

Episode 6

The game-changing effect of AI: Why companies must implement AI to stay ahead

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with Nicolas Deruytter, CEO of the Skyhaus Group, a key player in the European AI landscape. Nicolas tells us how he built this company from scratch up to over 150 employees, but also which challenges and opportunities he encountered along this journey. He also shares his insights and view on the future of AI, the commoditization of technology, and why historical success can often be the biggest obstacle to innovation.

Tune in to gain better understanding how Skyhaus is shaping the future of AI through strategic innovation and technology and what this means for the future of businesses and society.

Episode 5

LinkedIn On Steroids for the Insurance Industry? It Exists!

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation Manjit Rana, CEO of Insurtech Scouts. He has one mission, to solve matchmaking and networking challenges within the insurance industry through his innovative platform.

Manjit tells us more about his proven strategies for building successful early-stage startups, which mental barriers that hold back innovation in the industry and the story behind creating the 'Linkedin on Steroids' for insurance.

Tune in to discover how Manjit is reshaping the insurance industry and driving change with his bold approach.

Episode 4

Attention: Brokers. Are You Ready for the Millennials?

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with Frank Gheysen, Managing Director of Piette & Partners and former Allianz executive. With his extensive experience in the insurance industry, Frank tells us why it's crucial for companies to focus on the future.

Frank gives us several reasons why the insurance industry has been slow to adapt and shares his insights on what it takes to prepare for the millennial customer. He also dives into how businesses can position themselves for the next generation of clients in a rapidly changing market.

Tune in to discover how Frank is helping insurance organizations prepare for the future and what it takes to succeed in this evolving landscape.

Episode 3

What is an ecosystem in insurance? Chris Kay on what it really means

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with Chris Kay, Director General Insurance for FintechOS. With over 20 years of experience in the insurance industry, particularly on the software side. Chris has a strong commercial track record and has held leadership roles at companies like Sapiens, Salesforce, and Estanda. Chris shares his view on the term 'ecosystem', how its true meaning has been lost over time due to overuse and misuse. He explains what it really means, why it matters, and how it can help insurance players, stakeholders, and customers once it's properly understood. Tune in to discover how ecosystems can transform the insurance industry and drive innovation to keep pace with changing consumer demands.

Episode 2

Disrupting Delegated Authority through Digitalisation - Clare Knight, CEO of DA-X

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with Clare Knight, CEO and founder of DA-X. Their mission is to bring delegated authority to the future through digitalization. With an extensive experience in the insurance industry, including different roles at Hiscox, Brit Insurance and Deloitte, Clare shares her insights into the challenges the sector faces.

Clare tells us more about the outdated processes and inefficiencies in delegated authority, where brokers often act as mere intermediaries. She highlights the need for an unified system that could serve as the "system of truth" from a business perspective and how DA-X is tackling these issues head-on.

Tune in to discover how Clare and DA-X are transforming the delegated authority space and shaping the future of insurance.

Episode 1

Transparency in Insurance: Paradox or Possibility? Mark Costello, CEO of Hubb Insure

In this episode of Efficiency Engineers, Frederic Stallaert goes into conversation with Mark Costello, CEO of Hubb Insure. He is ntrepreneur known for his outspoken views, relentless pursuit of honesty, and sharp business acumen. With a deep passion for efficiency and fairness, he constantly seeks smarter, more transparent ways to make an impact.

This episode puts the spotlight on how one Insurtech leader is challenging the norm of ambiguity and reshaping the sector with innovation, transparency, and strategic thinking. We’ll explore what drives him, how his background has shaped his perspective, and how his strong sense of justice influences his professional decisions. From industry insights to the role of technology in transforming insurance and real estate, Mark shares his vision for the future and how his team at Hubb Insurance is changing the narrative forever. Tune in to discover how transparency, technology, and bold leadership are redefining the industry

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