Elevate the Efficiency of your Insurance Team

Take control over all email inflow, make task management 50% more efficiënt and get clear insights into your business data with Smart Mailroom.

How it works

How The Smart Mailroom elevates the Efficiency of your Insurance Team

Capture

Capture all Emails and Files from your Digital and Physical Mailboxes in one Central System

Capture emails

New information, emails, documents and files often arrive through different channels, in different mailboxes. The Smart Mailroom captures all incoming information in  a central overview to be processed and forwarded to the relevant team members. Avoiding time-consuming sorting, organizing, downloading, compressing, etc. Any file (type) can be captured, digitsed and transformed into machine-readable information.

How we work together

Together, we'll make sure your Insurance Team can get the most out of The Smart Mailroom.

Process Audit

We take the time to get to know your insurance organisation and examine your team's document workflows. This way, we can see how the Smart Mailroom can support and optimise your team's operations.

Redefine

Based on our in-house expertise in document processing and mail handling, we develop a hands-on action plan.  In consultation, we redefine the data processing workflows for a seamless implementation of the Smart Mailroom.

Integrate

We integrate the Smart Mailroom with your internal systems and ensure a smooth rollout. Additionally, we provide personal support to your team for optimal use and any adjustments to the current workflows.

Refine

We measure and track all changes when implementing new processes and systems. That’s why we always ensure data-driven improvements to the Smart Mailroom. Additionally, we work closely with your team to ensure they can use the Smart Mailroom as effectively as possible.

Client Experience

Give your clients a better insurance experience

Not only your team will benefit from streamlined workflows, efficiency gain and error-rate reduction. Your clients will enjoy a faster, more personalised and transparent Insurance Experience.

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Personal Approach

More time for a personal approach

By improving the efficiency of the insurance team and reducing document back-and-forth between employees, there is more time to focus on personal contact with the customer. Additionally, data enrichment provides  the claims/policy manager with more (personal) information to work with, making your customers feel more heard in communication.

Faster processing

Claims and questions are settled more quickly

By automatically prioritising tasks based on the company's SLAs, claims and customer inquiries are handled more quickly and efficiently. This leads to better service for the customer.

Transparent processes

More insight into the insurance operations

The Smart Mailroom enables you to inform customers about the status of their claims or inquiries. This gives them greater insight into who will be handling their case and when they can expect a response. This makes the connection between you and your customers stronger.

Success stories

Hillewaere Hillewaere Scales Operations with a 90% Reduction in Manual Tasks

Hillewaere's ambition to scale and improve operational efficiency was supported by the implementation of Paperbox' Mailroom solution. This customer story reveals how standardizing processes across multiple offices enabled Hillewaere to streamline mailroom and document workflows, reduce manual tasks, and position themselves for future growth in the insurance market.

Belfius Insurance Belfius Cuts Mailroom Admin Workload by 33%

Facing the complexities of a large insurance organization, Belfius needed a scalable solution to manage their centralized communication processing. By implementing Paperbox, they streamlined operations, reduced backlogs, and cut the pre-management team's workload by a third.

Van Dessel Van Dessel Boosts Efficiency with Future-Proof Tools: handling 70% more volume with the same team

Van Dessel, a major player in Belgian insurance broking, faced challenges with high-maintenance IT tools and increasing pressure on their workforce. By implementing Paperbox, they streamlined their claims and policy admin processes, significantly reducing manual tasks, reducing cost of IT and enhancing overall efficiency. Discover how Van Dessel overcame their operational challenges in this case study.