Forward Deployed Engineer (FDE)

👋 Hi there! We are Paperbox!

Paperbox is a market leader in delivering AI Agents for claims & policy admin, serving insurers and brokers.

Do you know the feeling of having to wait forever for your insurer to answer your email? That is what we are solving!

About Paperbox 📦

We build AI agents for claims and policy administration, serving insurers, banks, brokers and expertise firms across Europe. Our agents tackle the biggest bottleneck in insurance operations: the mailroom. 100+ customers in and growing fast, we're working towards a future where nobody is put on hold.

Role 👀

You'll join our FDE Team as the person who takes our AI agents from "signed contract" to "live in production at a real insurer's mailroom" - and keeps them running well after that. You'll own a portfolio of 6–10+ enterprise accounts at different stages, combining deep technical work with real customer contact.

What you'll actually do:

Lead onboarding’s from kickoff to go-live; configure and tune our agents for each customer's workflows, document types and process flows
Build Python integrations with customer back-office systems - REST/SOAP APIs, webhooks, custom legacy stacks
Tune prompts, evaluate LLM output, and design agent flows for new use cases
Lead architecture and security conversations with customer IT teams - SAML/SSO/mTLS, data flows, privacy controls
Translate what you see in the field into concrete input for Engineering and Product - your portfolio is our product radar

Who you'll work with

You'll be part of a tight FDE team that shares accounts, reviews each other's work, and learns in the open. Onboarding is structured: you'll ramp on real accounts with a clear owner alongside you, not get handed ten enterprise customers on day one. If you're earlier in your career, you'll have the support to grow into full ownership; if you're senior, you'll have the room to shape how we deliver.

What we look for 👇

Strong Python - you can ship production code independently
Comfortable with LLMs and modern agent frameworks (e.g. LangChain, LangGraph, or equivalent) - prompt engineering, evaluation, tuning
Experience setting up integrations - APIs, webhooks, platforms like Make or Zapier
You genuinely enjoy customer work - kickoffs, working sessions, conversations with customer IT teams
A self-directed operator - comfortable holding 6–10+ accounts in your head and planning your own delivery
Fluent in Dutch - your customer portfolio is mainly Dutch-speaking. English is a given.

We're open on seniority - junior, mid, or senior. What matters is that you can do the work, and want to do it well.

This is what we value 🤸

We work hard to create a company culture where each individual can thrive in a healthy way and where we truly excel as a team. We keep the following values close to our heart:

Stronger together:, We deeply care about our customers, users and employees and we believe you can best take care of others if you focus on taking care of yourself too.
Distributed ownership,: Taking up responsibilities is encouraged. We share and create opportunities for each other to grow.
Build to scale,: Everything we do needs to be scalable. This mindset helps us create the impact needed to drive us forward.
Quality, then speed:, We work intentionally towards a bigger picture that requires us to think before we act. Building a foundation for future success is setting yourself up to win.

🙌 Perks and benefits

At Paperbox we strongly believe in a diverse and healthy work environment. That’s why we spend a lot of time on providing perks and benefits that help you thrive as a person.

We offer:

A flexible office culture, combining our amazing office space at Wintercircus with the freedom to work where you perform best
Competitive salary
All the tools you need for success
Flexible vacation policy
Transparent and digital healthcare insurance by Alan for you and your family
Learning & Training opportunities with a flexible training policy
A fun and supportive team culture with regular team activities, events and moments to connect 🎉

If you're excited to be part of a winning team, Paperbox is the perfect place to accelerate your career.

We see this role as a catalyst in helping build the future of insurance automation.

Ready to shape the future with us? Let's talk! 🚀

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What we value as a company

We work hard to create a company culture where each individual can thrive in a healthy way and where we truly excel as a team.

Distributed Ownership

We believe in the power of shared responsibility. Every team member is encouraged to take ownership of their work, fostering an environment where initiative and accountability thrive. We create and seize opportunities to help each other grow, ensuring that success is a collective effort.

Build to Scale

Our focus is on creating strong, scalable foundations. By avoiding shortcuts and investing time and effort into building systems that can support long-term success, we ensure that our solutions are not just effective today but will remain reliable in the future.

Hard on issues, soft on people

While we tackle challenges head-on and address issues directly, we do so with empathy and consideration for each person involved. We believe that a supportive and understanding work environment fosters creativity and problem-solving.

Quality over speed

We prioritize quality over speed. Our approach is deliberate and thoughtful, ensuring that every action we take aligns with our broader vision and goals. By thinking before we act, we build a solid foundation for future success, setting ourselves up to win in the long run.