Learn how Paperbox transforms Insurance companies

With Paperbox's AI Agent for Insurance, Callant automated email and communications handling and redefined productivity to focus on customer service.

VKG processes large volumes of claims correspondence on behalf of brokers daily, a labour-intensive process prone to errors and difficult to scale. With Paperbox, more than 60% of all incoming claims correspondence is now processed fully automatically, without any system replacement or process change. The result: less manual work, guaranteed SLA compliance and an operational core that is built for the future.

Jean Crab & Fils consacrait plus de 6 heures par jour au tri manuel des e-mails. Aujourd'hui, 85 % de tous les e-mails entrants sont traités automatiquement via Paperbox, soit environ 6 semaines de temps gagné depuis janvier 2026. Le résultat : moins de temps dans la boîte mail, plus de temps pour les clients.

Managing a constant flow of emails, claims, and policy documents used to cost Z&V Insurance hours of manual work. By partnering with Paperbox, they automated 75% of their document processing in 2025. Saving 77 hours and freeing their team to focus on what matters most: their clients.

For DEKRA Belgium, processing dozens of liability and property claims every day meant hours lost to manually reading emails, extracting key details, and logging everything by hand. Together with Paperbox, they built an intelligent automation solution that now handles the heavy lifting . So their team can focus on what matters most: helping clients.

Facing the complexities of a large insurance organization, Belfius needed a scalable solution to manage their centralized communication processing. By implementing Paperbox, they streamlined operations, reduced backlogs, and cut the pre-management team's workload by a third.